Students' Service Directorate
- Details
- Category: Directorates
- Published on 28 March 2014
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The Director for Student Service plays an important role in maintaining a healthy and respectful relationship between the University and its Students.
Generally, the Student Service Directorate Office organization, management and administration consist of the following Offices.
- Office of Students’ Service
- Basic Students Services with three Case Teams, such as Cafeteria, Clinic and Dormitory.
- Supportive Student Service Team which includes Discipline Case Team, Center for Students’ with Disability, Recreation Case Team, Special Support Case Team etc.
Vision
The Directorate’s Office Aspire to provide quality service and administrative excellence under its domain to realize the vision of Hawassa University to be accredited by 2017/18.
Mission
The mission of Student Service Directorate is to advance the quality of service , promote effective communication, provide a responsible and democratic attitude towards our clients, improve the sprite of teamwork, promote participatory decision-making approach, and enhance Deficient public services thereby, contributing to the achievement of the university’s mission.
objectives
: Strategic Objectives for Student Services
|
Perspectives |
Strategic objectives |
|
Customers |
Increase customer satisfaction |
|
Finance |
Enhance budget utilization Increase internal revenue Improve organizational resource and asset management. |
|
Internal process |
Improve basic, student’s services delivery & access Improve supportive student’s services delivery & access Improve documentation, communication & time management system |
|
Learning and growth |
Improve knowledge, skill, motivation & professional ethics of the staff. Improve working environment, organizational culture and leadership Establish & improve necessary infrastructures and facility |
Values
since students are the most important part of what we do, as service providers, we value: Diversity, tolerance, and inclusiveness in the ethnicity, religion, culture and gender Equity and access in all our services.
Core Values of Student Service Directorate Office
Excellence: student service office shall make a continuous and concerted effort to develop satisfaction of customers and stakeholders in its service excellence.
Quality: student service office shall exert a continuous effort to deliver highest quality service to stakeholders.
Relevance: student service office shall give a considerable attention to make sure that all students and stakeholders are oriented to meet the needs and the development of the society in general.
Innovation: student service office strives to advance innovativeness among the students.
High Ethics: student service office strives to maintain high ethical standards in its administrative & professional staff and public services.
Efficiency and Effectiveness: student service office is committed to implement a new administrative and professional structure systems designed on the basis of BPR principles to efficiently use resources and effectively deliver services.
Democracy and Transparency: student service office promotes principles of democratic values and transparency in its professional and administrative systems.
Participatory: student service office encourages and creates a system for the active involvement of staffs and all stakeholders in all its undertakings and decision makings.
Equity: student service office promotes; affirmative action to encourage female participation both students and staff, social inclusiveness to disabled students, staff and community members, social justice & economically disadvantaged students.
Accountability: student service office promotes accountability at individual and directorate levels with full answerability to the public and the University community
Directorate Chart
Contact Address
Director, Students' Service Directorate